Organization structure is the one of the common part of the operational manual. It identifies the diagram of the organization and relationship between the employees for accomplish the job. It also known as organizational hierarchy or organizational chart. It also directs the reporting and accountability procedure for task completed by employees. Organization structure can be flatter or taller depending on the size or nature of the business. Taller organization structure follows large chain of command which enables clarity of control and close supervision. Flatter organization allows open up the chain of commands which assists to take quick decision.
Job description is one of the most important content of the operational manual. It determines duties, responsibilities, task description, reporting method, skills and knowledge requirement, position details, role of position etc. It is the complete package of function and methods of a position to achieve efficiency and effectiveness.
Contact details and communication pattern is one of the important elements of operational manual which ensures mode of communication and how passing the order inside the organization. It also determines method and mode of communication of external parties of the organization. It is also determine the security of valuable information of organization.
Risk management, emergency procedure and compliance requirement also the very basic component of a good operational manual. These feature enables management to manage risks, specify work procedure on emergency situation and fulfil the compliance requirement of different regulatory bodies.
Operational manual can be changed fully and partially for the survival, efficiency and effectiveness as required. Changing procedure and method should be written in operational manual.
An Operational manual helps a management and employee to accomplish task in timely manner by following all internal and external compliance. It also ensures quality and consistency flow of work even in emergency situation. The standard of the operational manual reduces human error and process error in the work. A good manual remove the confusion regarding responsibilities and duties from the first day of job by informing employees about their position and work method. It helps a management to determine kind of training and skills required for a position. An updated operational manual assists an organization to achieve their goals in effective and efficiency manner.